Enhancing Education Quality by Using the Quality System and Excellence System in Higher Education Institutions

Abstract

The present paper describes the way of implementing Quality Management System (QMS) according to ISO 9001 at the VSB – Technical University of Ostrava and the experiences with its use. The implementation of QMS was executed as a four year project. The experience from the pilot project part (implementation of QMS at selected faculty) was utilised during the following application project part (implementation of QMS at the remaining of the faculties). The effect of adopting the ISO 9000 approach on the quality of products of the university has not been fully evaluated till this time, but a significant improvement of university culture has been recognised. The method used for evaluating all effects of adopting ISO 9000 at the university is a self-assessment according to the EFQM Model Excellence. The author’s personal experience is also presented in the paper.