| dc.contributor.author | Ciesielska-Kruczek, Renata | pl |
| dc.date.accessioned | 2023-11-30T08:14:19Z | |
| dc.date.available | 2023-11-30T08:14:19Z | |
| dc.date.issued | 2010 | |
| dc.identifier.citation | Annales Universitatis Paedagogicae Cracoviensis. 89, Studia ad Bibliothecarum Scientiam Pertinentia 8 (2010), s. [226]-235 | pl |
| dc.identifier.uri | http://hdl.handle.net/11716/12618 | |
| dc.description.abstract | The article presents the results of the user investigation at the Library in the Modern Languages
Department at Pedagogical University in Kraków. The investigation was performed in the
academic year 2009/2010.
The aim of the investigation was to know the student’s and staff’s opinion on the services
offered by our library. The following issues will be discussed: open access in libraries, the
quality of library services, customer – the user and expectations, the quality of services and
customer satisfaction. | en |
| dc.language.iso | pl | pl |
| dc.title | Badania ankietowe jakości usług i oczekiwań czytelniczych w Bibliotece Instytutu Neofilologii Sekcji Angielskiej Uniwersytetu Pedagogicznego w Krakowie | pl |
| dc.title.alternative | Survey research into the quality of service and users’ expectations in the English Library of the Modern Languages Department of the Pedagogical University of Krakow | en |
| dc.type | Article | pl |
